POLICIES

RETURN AND EXCHANGE INFORMATION

We find that we have very low return rates and we are proud of the high-quality hair extensions that we offer. We thoroughly inspect all hair before shipment in order to ensure consistency and quality. Due to health regulations, hygiene concerns, and the nature of the product we currently are not accepting returns. Unless there is a mistake on our behalf, we will make the changes to correct it immediately. There are a few exceptions to this policy please read below to see if you meet the criteria.

Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles. The only exception to this is receiving the incorrect order. **Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.

NO EXCHANGES.

SHIPPING INFORMATION

Please see product page for current shipping time. 

Due to current high demand 32” inches or longer are custom orders. If not in stock, shipping will take 7-14 business days for processing & shipping of your order. For additional assistance please contact customer service.

For rush orders please contact customer service.

It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

VERY IMPORTANT:

Please note that all items that are shipped are done under video surveillance due to fraud attempts. This is for the protection of the company and the client to ensure you are receiving the correct products.

OUR CONTACT INFORMATION

💌: info@robynhair.com